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Tag Archives: communication

Almost two-thirds of employees are subject to workplace conflict

 A survey of 2,000 full-time employees, conducted by communications consultancy Magenta Associates, has revealed that almost two-thirds (64 per cent) of workers have been in a workplace where there has been conflict(s) between colleagues, with 15 per cent subsequently looking ...

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Lost opportunities

Missed appointments not only lead to frustration on the part of customers and mobile operatives but also add extra costs for FMs as a recent poll Localz carried out with FMJ reveals An average missed appointment costs between £50 – ...

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Rules of engagement

Hybrid working is now the norm in many workplaces and is highly valued by a wide range of employees. Gary Cattermole, Director of The Survey Initiative, looks at how to measure whether you’re delivering a workplace that employees feel engaged ...

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Call changes

Since the start of 2020, the nation’s phone behaviours have changed dramatically. This presents a new set of considerations for FMs resourcing call handling and devising strategies to manage inbound calls, says Jess Pritchard, Head of Corporate Sector at Moneypenny ...

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Customer communication: The key to appointment success

At the best of times, waiting for a repair visit is unpleasant for customers. But now, the normal discomfort around service appointments is compounded by health and safety fears. This can lead to no-access visits, increased call centre contacts, and ...

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Means of supply

FMs will be faced with a range of procurement issues during the lockdown. David Richards, Chief Customer Officer, Bellrock, offers some advice on reviewing your supply chain, whether you need to identify a secondary supplier and how to source continuity ...

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