Research findings released today by Cognito, mobile workforce management specialist, reveal that over half of enterprises find user adoption of mobility solutions an issue within their organisation.
The research, was conducted among over 200 operations, IT and service directors by Redshift Research. Sectors included retail, distribution, manufacturing, construction and business /professional services.
Limited time, budget and resources were cited as the biggest issues hindering the successful adoption of mobility solutions (36%). The most important factors positively affecting the uptake of mobile technology among the workforce were cited as usability of the technology (33%) and employee understanding of the rationale behind implementation (23%)
Poor executive sponsorship and employee engagement were seen to contribute to slow rates of adoption, with 27% stating these as key issues.
“The results from this survey confirm that despite the wide availability of consumer mobility solutions, smartphones, apps and geo-location tools, there is still a lack of adoption across organisations of all sizes,” said Jonathan Chevallier, strategic development director at Cognito. “Organisations can address these barriers head on by considering the implementation of a mobility solution as a large enterprise project, with appropriate allocation of resource, time and change management for sustained, organisation-wide benefits. What’s clear is that the involvement of employees and explaining the rationale behind technology implementation is critical from the outset of any project.”
Despite engagement issues, organisations recognised employee usage and enthusiasm as the most important factor when measuring the success of adoption (33%), alongside increased productivity and service levels.