ABM UK’s Business and Industry Group has won a multi-year contract to provide integrated facilities management for London Designer Outlet (LDO) in Wembley Park, managed by Realm Ltd.
ABM will be responsible for providing a range of services across the outlet including cleaning, security, energy, HVAC and mechanical, electrical and guest services.
Making use of its diverse services portfolio, ABM UK’s experiential marketing business Blackjack Promotions which connects consumers with brand experiences to provoke an emotional response, was a factor in ABM securing the contract award.
LDO’s general manager Sue Shepherd said:
“We’re delighted to be working with ABM and were particularly impressed with their ability to go beyond traditional facilities management by bringing Blackjack to the table, which will help continue to improve the guest experience at the centre.”
ABM UK’s business development & marketing director, Adam Baker, added:
“LDO is an iconic London site and a major tourist attraction that builds on our existing retail portfolio. With our range of services, we can help to enhance the guest experience and keep them coming back to LDO.”
ABM already provides cleaning and security at two other Realm centres – Dalton Park and Livingston Designer Outlet.