London North Eastern Railway (LNER) has awarded a new station and train cleaning and presentation contract to Atalian Servest.
The contract will run for up to five years and includes investment, technology and training to maintain and build on the high standards customers expect at LNER stations and on-board LNER trains.
Enhanced customer experience training will be introduced for all staff as well as smart-phone technology to improve communications, increased waste segregation and recycling, mobile deep cleaning teams and a 24-hour helpdesk for train and station presentation needs. Atalian Servest will work in partnership with LNER to reduce water consumption across the route and introduce chemical-free cleaning.
John Doughty, Engineering Director at LNER, said: “I am looking forward to working with Atalian Servest. We are undergoing an incredible transformation of our train service with the complete fleet upgrade to our brand new Azuma trains, timetable enhancements, customer experience improvements and better use of technology. We are especially looking forward to the improved environmental and sustainability benefits of this new partnership with Atalian Servest.”
The contract is also structured to support LNER through the major fleet transition to Azuma and to provide the necessary resources for the planned timetable improvements.
Daniel Dickson, CEO UK & Ireland at Atalian Servest, said: “This is a hugely exciting opportunity for Atalian Servest. LNER shares our values. Sustainability is at the centre point of everything we do and our combined sense of entrepreneurial spirit will ensure we continuously collaborate to improve, innovate and deliver exceptional service.”
Atalian Servest takes over the contract from ISS who has undertaken the station and train presentation contracts on the East Coast route for 19 years.
Around 400 staff who currently work for ISS on the LNER contract will TUPE transfer to Atalian Servest to ensure a seamless transition period.
The contract began on 20 November 2019 for three years with options to extend to five.