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Bartlett Mitchell creates new ‘People Experience’ role

Independent catering firm, Bartlett Mitchell, has announced the appointment of Lauren Spencer as ‘People Experience Director’ in a newly created role.

Spencer will be responsible for internal communication and engagement, training delivery methods, team experience, culture/brand protection, recruitment and retention, talent team support, succession planning, and the #bmfamily Yapster app, which enables communication between all team members.

She will act as the representative for BM teams across the country, working closely with all departments to ensure that all communications are developed in language, formats and platforms which resonate. Spencer will also work closely with HR to ensure that the training needs of team members are appropriate and tailored to their specific needs. She previously ran a digital hospitality business in Durban, South Africa.

With the hospitality sector already facing a people shortage, Bartlett Mitchell is looking at numerous ways in which it can enhance the lives of its teams. Over the next two years, it is expected that hospitality industry will need to recruit an extra 10 per cent of staff.

Francois Gautreaux, Managing Director, Bartlett Mitchell, said: “Our BM family is really important to us and at the centre of every business decision we make. We know that the battle for talent is only going to intensify over the next few years so it’s really important that we are doing all we can to enhance the experience that people have when working with us. This role will play an integral part in helping us to shape how we develop our teams in the future.” 

Wendy Bartlett, Founder, Bartlett Mitchell, added: “We are very pleased to create this new role as it demonstrates how committed we are to trying to do things differently to mitigate against some of challenges the industry will face over the coming years.

“Our industry employs one in eight people in the UK. We make a huge contribution to the wider economy. We want people to be proud of working not just for us but also as part of a fantastic industry.

“As a business, we have never believed in standing still so we are constantly looking at doing things differently. We’re delighted to welcome Lauren to the team. She will not only bring a fresh perspective when it comes to how we do things, but she will also enable us to question why we do it.”


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