The London-based bespoke hospitality services company, has secured a three-year deal to manage the guest services and workplace experience at London Dockland’s Harbour Exchange, which is home to more than 70 diverse businesses and is set amidst nine acres of landscaped gardens.
Commencing in May, Bennett Hay will be responsible for bringing to life HX’s vibrant brand through its guest centric services, sustainable practices and focus on technology to meet the needs of the post-Covid workplace.
Bennett Hay will manage buildings HX1 and HX2 which sit at the heart of the campus and together offer 500,000 sq ft of space along with vehicle parking, bike facilities and other associated facilities. Bennett Hay will operate its ‘blended services’ approach to managing the buildings and will replicate HX’s values through uniform styling, activations in the buildings and concierge services for individuals working in the spaces.
“We’re planning to create a vibrant environment backed by a 360-service culture while obviously ensuring that all of the protocols are in place for the return to work. The office experience is still evolving as we all start to gradually return to a central function. Through our insights and experience we will develop HX into a destination and culture where people are confident, happy and looked after and therefore they look forward to visiting.
“Additionally, the HX estate lends itself to events and we will be bringing in to play our event management service offering activations to engage occupiers, create experiences and welcome people back.”
Bennett Hay has built a notable portfolio of offices and estates where the company oversees facilities and guest experiences. Clients include Landsec, St Katharine Docks, Weil, Gotshal & Manges LLP and Savills.