Chair of The International SIG Steve Gladwin said:
“It is evident that in an increasingly globalised world there are great opportunities for FM providers wanting to provide services in new international markets. We wanted to discuss the challenges of investing in businesses outside of the UK and the pitfalls and prospects available to organisations looking to expand their geographic reach. In doing so we wanted to identify the learnings so that we can continue to support others taking this step.”
As part of the Forum discussions chaired by Steve Gladwin it was established that further research should be carried out to benchmark ‘market maturities’ in order to establish the level of a country’s business sophistication particularly with preference to UK health and safety practices.
“As with any developing business relationship between supplier and client, consultation and collaboration is essential. But for successful FM outsourcing internationally it is critical. What became apparent is that, problems are being created by the absence of a standard FM contract. Because of the variance in business practices this means there is no set of defined terms that all involved can agree upon. Therefore, the clarity of contract is of vital importance as so much UK business terminology can be easily misinterpreted abroad.”
The ‘Outsourcing Across Borders’ paper with key findings this FM Leaders Forum has been published and is available to the FM community for download