FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Facilities and property management service provider, Pinnacle Group, has implemented the latest field service management software from BigChange to transform its customer experience and increase operational efficiency.
Pinnacle supports over 300,000 homes, 200 schools and 100 public and private buildings, and says using BigChange has achieved a significant improvement in transparency and communication with clients by delivering live operational information and has overcome challenges resulting from the pandemic which saw a reduced workforce facing an increased workload.
Since implementing the complete job management solution, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence in one simple to use and easy to integrate platform, Pinnacle can record, monitor and control every task in real-time. Details of site inspections and service delivery visits are captured, recorded and reported, complete with before and after photos, using a traffic light system allowing operatives to self-certify works.
BigChange has already been deployed on over 90 per cent of Pinnacles soft FM contracts where it has been tailored to meet specific KPIs, SLAs and reporting requirements and roll out on the remaining 10 per cent is ongoing. Further planned work includes the transition to a completely paperless operation and the use of BigChange to improve workforce engagement and health and safety management.
Raaj Bharania, Pinnacle Group Business Manager said: “Since implementing BigChange we have seen real time savings and productivity gains resulting in better quality of service, reduced resources and costs, and increased client and customer satisfaction. This can be directly translated into contract extensions and new contract awards.”
Formed in 1994, Pinnacle operates nationwide with major hubs in London, Chelmsford, Slough, Birmingham, Leeds, Morecambe, Stoke and Carlisle. Pinnacle provides integrated facilities management across all sectors and the frontline operation makes around 1,400 call outs per day with an 80/20 split between scheduled and reactive.
FMJ & Advetec are on a mission to help FMs accelerate their NetZero plans – but it’s a process that must first start with lifting the blindfold, challenging the waste supply chain, being accountable and making great user of technology.
On the 26th January at 11am FMJ & Advetec are holding a webinar on how biotechnology can help FMs achieve their sustainability goals and reduce food waste.
FMJ Editor, Sara Bean, will be joined by:
- Dr Stephen Wise, Chief Strategic Development Officer, Advetec
- Rochelle Gee, Head of Property Services Operations, Buckinghamshire Healthcare NHS Trust
- Ray Parmenter, CChem MRSC, MCIWM, CIWM: Head of Policy and Technical
- Chris Havers, Programme Director Acclaro Advisory & SFMI
Together they will discuss:
- The role of the circular economy in helping cut carbon emissions.
- Challenges and opportunities for FMs in managing waste to meet environment, social and governance (ESG).
- How the latest technology is available to help.
Click here to register.
