Bouygues Energies & Services, the FM division of Bouygues Construction and King’s College London have been selected as finalists in two major FM industry awards.
The Public Private Partnership (PPP) accommodation efficiency review undertaken by the two organisations in 2013 has been shortlisted by both this year’s BIFM Investors in FM Excellence Awards and the Premises and Facilities Management Partnership Awards in the FM Excellence in a Major Project and Partners in Education categories respectively.
Under the review, Bouygues Energies & Services, a division of Bouygues Construction and King’s explored how the FM service delivery within their 25-year build and operate private finance initiative agreement could be made more efficient and effective.
The deal, which started in August 1999, covered the refurbishment of the Franklin-Wilkins Building on the College’s Waterloo Campus; the demolition and replacement of Old Hunt’s House on Guy’s Campus; and lifecycle replacement and operational facilities management at both locations.
The efficiency review had top-level commitment from both King’s and Bouygues Energies & Services with a review body considering ideas from facilities staff, academics, students and othersupport staff. They identified more than 150 opportunities, which were evaluated against potential commercial benefit, cost of and impact of change, and produced a league table of opportunities.
Over the following year, Bouygues Energies & Services and King’s College London delivered more than ￡1.1 million of savings to be re-invested in student services. This was achieved by a mixture of simple changes and fundamental strategy alterations across five areas: mechanical and electrical maintenance; soft services such as cleaning, catering, security and waste management; energy savings; the innovative use of the lifecycle fund; and quality and governance.
In addition to the savings, the review also met the objectives of increasing operational collaboration; and harmonising and improving services and creating a better governance structure. The number of complaints around facilities, already moderate, dropped further.
Measurement has also significantly improved. As one of the first PFIs in the UK, setting the original key performance indicators and service level agreements was a difficult task. There had been a tendency to be over-prescriptive. As part of the review, the KPIs were rewritten to reflect the new approach and to present a more accurate picture of the facilities function. This has made performance measurement more realistic and allows it to be matched with the rest of the College, and benchmarked accordingly.
Nick O’Donnell, King’s director real estate management said:
“Our mantra was, ‘Who is doing it better that we can learn from?’ Clearly the efficiency review has cost implications but it wasn’t about slashing x per cent from our costs. A neutral to positive impact on students was paramount – any changes that would negatively affect the educational experience were not pursued and any savings are reinvested in student facilities and services.”
David Carr, managing director FM at Bouygues Energies & Services, added:
“Over the first 12 years of the relationship we had introduced new ideas, tools and skills to keep abreast of technological changes and developments. The review gave us the opportunity to think outside the current relationship and look at what else could be achieved by both parties.
“We are delighted to have the partnerships between our two organisations recognised by being named finalists in these two prestigious awards. It is testament both to the strength of the relationship between King’s College London and Bouygues Energies & Services and the hard work and dedication of the staff on the ground,”