A new study from Iron Mountain reveals has found that staff do not have the skills needed to add value to information through insight and analysis, combined with a strategic outlook and awareness of business goals.
The survey of senior business executives and records and information professionals in 900 mid-sized European and North American organisations found that information management is changing fast to embrace shifting business priorities. Half (49 per cent) of European information managers believe their role and responsibilities have changed significantly over the last five years. The adjustment required to meet these emerging business needs is also exposing some worrying skills gaps.
The research revealed a consistent view held by senior executives and information professionals on which skill sets will be most critical to businesses over the next few years, and on the current shortage of such skills among records and information managers.
More than one in four (28 per cent) EU records and information managers and a similar number (30 per cent) of EU business decision makers identified the ability to add value to information through insight and analysis, rather than just request factual content, as the single most critical skill set for records managers. The second skill set critical to records managers was the need for a strategic outlook and awareness of wider business goals, chosen by 23 per cent of information managers and 29 per cent of business leaders.
However, when it comes to current competence, four in ten business leaders and their records and information professionals feel there is room for improvement in strategic outlook and understanding of wider business goals. The ability to effectively add value to information through strategic insight and analysis is a more contentious area, with business executives having a lower opinion of information managers’ ability (45 per cent have concerns) than the professionals themselves (38 per cent are worried).