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City FM extends retail footprint with M&S deal

Facilities management & building maintenance firm, City, has embarked on a partnership with retailer Marks & Spencer (M&S).

The partnership will see City provide a one stop shop for all of M&S’ building and service maintenance needs supported by a dedicated 24/7 helpdesk and Mercury, an in-house developed computer aided facilities management (CAFM) system, across more than 650 retail stores, offices and distribution sites.

Ian Moore, Head of Store Development and FM for M&S said: “As part of our transformation efforts we’re delighted to be partnering with City to deliver a more efficient approach to facilities management.

“City’s experience and best in class system will improve maintenance service levels across our stores, distribution sites and offices helping us to deliver a better shopping experience for our customers.”

The partnership involves City’s blend of self-delivery and subcontractors, with 580 colleagues joining the business to work alongside 200 suppliers.

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