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City FM extends retail footprint with M&S deal

Facilities management & building maintenance firm, City, has embarked on a partnership with retailer Marks & Spencer (M&S).

The partnership will see City provide a one stop shop for all of M&S’ building and service maintenance needs supported by a dedicated 24/7 helpdesk and Mercury, an in-house developed computer aided facilities management (CAFM) system, across more than 650 retail stores, offices and distribution sites.

Ian Moore, Head of Store Development and FM for M&S said: “As part of our transformation efforts we’re delighted to be partnering with City to deliver a more efficient approach to facilities management.

“City’s experience and best in class system will improve maintenance service levels across our stores, distribution sites and offices helping us to deliver a better shopping experience for our customers.”

The partnership involves City’s blend of self-delivery and subcontractors, with 580 colleagues joining the business to work alongside 200 suppliers.

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Join 12,000 other FMs from over 46 countries at ExCeL London from the 18-20 June 2019. You and your team will learn from skilled trainers in CPD-accredited seminars and workshops at the only IWFM supported exhibition. You’ll test, trial and source smart solutions across technology, cleaning, FM services, waste and energy management. You’ll meet enthusiastic suppliers to identify new collaborations. By registering, you’ll also gain access to three neighbouring shows to enhance your specialisms across fire, security and health and safety. Get your free ticket for Facilities Show.

www.facilitiesshow.com/fmj

 

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