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CMS grows turnover following contract wins in the care sector

Nic Smith co-founder and MD of CMS

Critical service provider Commercial Maintenance Services UK Ltd (CMS) reports it is on track to exceed its pre-pandemic turnover of £10.8 million following several new care sector and retail contracts.

The Gateshead-based company has succeeded in countering the effects caused by the large-scale closure of the hospitality and leisure sector – which accounted for 25 per cent of its work – by switching its engineers to meet the growing demand from care homes, hospitals, and retail sites.

CMS, which installs, maintains, and repairs business critical systems throughout the UK, including heating, hot water, and electricals, says it is now on target to achieve a £13 million turnover.

Nic Smith, Managing Director and Co-founder of the family-run firm, said: “We have managed to negate the impact of the pandemic by growing our share of work in the care sector.

“Fundamentally, the business is in great shape and we have actually exceeded the £10.8 million turnover we achieved prior to the pandemic – which is down to our determination to get out there and win new business.

“We have been able to redeploy engineers to our care sector teams where work is increasing dramatically because of the focus on maintaining strict hygiene standards and ensuring we are available 24/7 to keep these vital facilities remain operational.”

During the first lockdown, CMS furloughed 60 of its 120-strong team of engineers but currently only three are on furlough, all due to shielding requirements.

At present the hospitality and leisure industry make up 10 per cent of its work, compared to 65 per cent in the care sector, however, the firm is recruiting engineers nationwide, as it prepares for the anticipated reopening of the hospitality and leisure industry.

Smith added: “We experienced a severe downturn in business in the hospitality and leisure industry. We have many clients operating hotels and gyms and obviously a lot of work has been put on hold. Fortunately, some are taking the opportunity to undertake major projects while their premises are closed to avoid future disruption.

“However, we put a great deal of effort into working with our existing customer base that has remained operational throughout this challenging period, ensuring they have access to the vital services that keep their businesses running.”

“I’m confident that CMS will continue to grow as a business as we continue to win new contracts and, at the same time, look forward to resume working for those clients as the remerge from lockdown.”

CMS’ clients include Travelodge, Four Seasons Health Care, HC One, Nissan and the NHS.

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