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Communicating with furloughed employees in the FM sector

Communications experts in the built environment, Magenta Associates, has published a guide to communicating with furloughed employees.

Prior to Chancellor Rishi Sunak’s launch in March of the Government’s Coronavirus Job Retention Scheme, many had never used the word furlough before. Now it’s the word on everyone’s lips as thousands of employers across the country take advantage of the opportunity to place some of their people – including a large chunk of front-line facilities workers –  on temporary leave with the Government funding 80 per cent of the wages of furloughed workers up to a maximum of £2,500 per month.

With the built environment sector massively impacted by the Covid-19 outbreak, Magenta has put together a short guide to communicating with furloughed teams. It offers top tips and practical advice on what you should – and shouldn’t – do as an employer while also ensuring your furloughed teams are kept engaged and motivated.

Tips include:

  1. Explain what furlough leave is and isn’t through a Do’s and Don’ts guide
  2. Don’t use people’s work emails, but ask them for their personal emails to keep in touch
  3. Keep people updated about what’s happening in the organisation so they feel connected
  4. Set up informal check-in calls with individuals to catch up on how they’re feeling
  5. Maintain a social bond between teams through social video calls, extracurricular clubs and virtual meet-ups. Request culture champions
  6. Suggest other things furloughed employees can do from training and volunteering to a reading list, podcast list or even working elsewhere
  7. Provide advice and support during lockdown as you would to working employees
  8. Encourage self-care through a self-care guide
  9. Understand that everyone is different and tailor your communication accordingly
  10. Create a safe psychological environment so that everyone feels comfortable contributing to discussions

To download the free guide click here.

Magenta is also running a webinar on the topic next Wednesday 15th April at 12pm. To register click here.

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