FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
In a first for the food service sector, Compass Group UK & Ireland is to launch its first fully ‘frictionless’ store in a workplace in early 2022.
The store is set to open in Ireland followed by additional sites in the UK over the next year, including units within other corporate clients, as well as in the sports and leisure and defence sectors.
The new stores will utilise AiFi’s AI-powered computer vision technology which allows shoppers to purchase items in-store without having to wait in line or stop to scan or pay. The stores will typically stock a selection of both hot and chilled ‘grab-n-go’ dishes, drinks and confectionery.
A truly friction-free 24/7 shopping experience, customers ‘check in’ when entering and then freely wander through the store selecting from the wide assortment at their leisure; no scanning and no queuing to pay. Computer vision cameras anonymously track the shopper, adding the selected items to a virtual shopping cart, and a receipt is delivered directly to their phone moments later. No facial recognition or biometrics are used, ensuring privacy.
The frictionless stores will be utilised either at sites where vending-only solutions exist currently, or where the new format can be included as a part of suite of options for the client, looking for a mix of self-service and serviced meal options. Compass employees will remain on hand to provide support to customers on site.
Compass Ireland client workplace in South Dublin was selected as the first location for this innovative, new foodservices solution. It will open as soon as working for home advice is lifted, hopefully early in 2022. Trials have already been successfully carried out.
Ian Cranna, Future of Food Director, Compass Group UK & Ireland, commented: “We’re incredibly excited to be launching our frictionless store technology through our partnership with AiFi. At Compass we’re constantly looking at opportunities to offer an even more convenient service to the millions of customers we serve every day, while continuing to provide access to great food and drink. This cutting-edge technology will provide customers with additional convenience and the ability to quickly pop into our store and pick up what they need – it’s a great solution for busy workers.”
Jon Braithwaite, Chief Innovation Officer, Compass Group UK & Ireland, added: “This food-to-go solution is the ultimate in seamless shopping and forms part of our long-term digital transformation plans. This is a fantastic opportunity for us to add real value to the customer experience through technology, by offering great quality food round-the-clock, while delivering an experience which is as quick and frictionless as possible.”
FMJ & Advetec are on a mission to help FMs accelerate their NetZero plans – but it’s a process that must first start with lifting the blindfold, challenging the waste supply chain, being accountable and making great user of technology.
On the 26th January at 11am FMJ & Advetec are holding a webinar on how biotechnology can help FMs achieve their sustainability goals and reduce food waste.
FMJ Editor, Sara Bean, will be joined by:
- Dr Stephen Wise, Chief Strategic Development Officer, Advetec
- Rochelle Gee, Head of Property Services, Buckinghamshire Healthcare NHS Trust
- Ray Parmenter, CChem MRSC, MCIWM, CIWM: Head of Policy and Technical
- Chris Havers, Programme Director Acclaro Advisory & SFMI
Together they will discuss:
- The role of the circular economy in helping cut carbon emissions.
- Challenges and opportunities for FMs in managing waste to meet environment, social and governance (ESG).
- How the latest technology is available to help.
Click here to register.
