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Customer expectations are playing a key role in corporate FM development

AMA Research’s latest ‘Facilities Management Outsourcing – Corporate Sector Market Report’ has revealed in 2019, the corporate sector accounted for 61 per cent of overall FM market value, having risen from 58 per cent in 2015.

According to the report the corporate sector has been influenced by changing working patterns evident across much of the UK. Companies are now paying more attention to the design of their offices to provide a more stimulating and productive working environment, thereby affecting demand for FM services such as lighting, maintenance, etc., as well as workspace planning.

Fiona Watts, Commissioned Research Manager, said “Facilities outsourcing within the corporate market is considered highly mature across many sectors. As such, much of the future growth within the market is likely to come from new and emerging niche areas, whilst changes in workplace design and operation will also play a role in the market’s development.”

FM contracts and services are expected to make greater use of technological innovations and specifically data, in line with client expectations. As relationships become more strategic in nature, opportunities are likely to arise for FM providers using data for purposes such as optimising energy consumption and planning maintenance. In the long term, technological innovations and advances are expected to affect the FM industry in other ways, such as reducing the number of workers needed. It is possible, for example, that drones and/or robots may be used to undertake tasks such as security and cleaning the windows of high-rise buildings.

As a result of these trends, FM providers are more likely to offer services such as carbon emissions reduction and energy efficiency as part of their portfolio. Technology is forecast to play a greater role in this area, as clients demand greater quantities of data to optimise their operations and hit energy reduction targets. One such example is the ‘the Internet of Things’ (IoT), which has been shown to assist in running a building’s electricity systems more efficiently, for example, as well as planning maintenance before it is actually required.

Additionally, some FM operators have adopted Computer Aided Facilities Management (CAFM) software, which allows FM personnel to track, manage, report and plan facilities operations more efficiently. The rapid growth in handheld mobile technology amongst FM personnel is expected to accelerate this trend.

Market performance is likely to depend upon which direction the UK takes during the post-Brexit period and the impact of Covid-19.

The report is is available to purchase now at www.amaresearch.co.uk

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