The contract caterer, Elior UK, is currently working with training partner, Babcock, to deliver the NVQ to over 250 qualifying Elior service champions.
Michele Moore, head of people development at Elior UK, explains: “Our people are at the heart of our business. By giving them the opportunity to study for an NVQ, a national professional qualification, we’re not only recognising their importance to the business but demonstrating our commitment to their personal development.”
The NVQ will be open to all Elior’s eXperience service champions – employees who have been chosen to ensure Elior’s service standards are met.
Arran McDowell, HR director for Elior UK, adds: “Our aim is to make Elior the best place to work in the industry. We’ve already got the best staff retention in the industry – 40% compared to an average of 20% – and the opportunity to study for the customer service NVQ will further equip our people with the tools to do a great job.
“We want Elior’s people focus to raise standards for all, across the food service industry. We aim to give our customers service with a smile; and our clients the reassurance that the whole experience we deliver reflects their ethos, high standards and care for the people that matter to them. Training and investing in employees is a big part of achieving this.”