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Empowering Our Industry

Collaboration forms the building blocks of business, but many FM companies can admit that broken communication with both employees, customers and subcontractors is what is holding the industry back. Fortunately, there is now a better way to connect with other companies whilst maintaining control of your work and providing the best levels of customer service; empowering the industry on a wider scale.

Case Study: DMS Ashbourne and Okappy
DMS Ashbourne, a drainage, light plumbing and maintenance company, uses Okappy – an innovative communications and collaborations platform to manage their day-to-day work. Okappy is based on the Market Network model; combining the benefits of a social network and a marketplace.

Improving Collaboration With The Network
When DMS Ashbourne work with subcontractors using Okappy, they can instantly upload a job for them and get notified once the job is on their calendar. Not only this, they can see when the subcontractor is on site and the work has been completed. Reports, emails and other documents can also be sent through the platform. This reduces the back and forth, and ensures the subcontractor can clarify information there and then, as opposed to waiting for emails to be read or job sheets to be returned.

“I notice a big difference with the quality of the jobs we perform with subcontractors who are on the system compared to the jobs done by subcontractors who aren’t on Okappy. Everything is a lot more seamless and we feel the work we deliver is to a higher quality.” – Calum Hoad, Operations Manager at DMS Ashbourne.

Convert Water Ltd and Crystal DMS are two subcontractors of DMS Ashbourne who are also connected via the Okappy platform. Having one system that works for external and internal communications has transformed how they work together.

“Okappy has helped us consolidate our relationships with our customers and subcontractors. It is really helping us grow our business and offer the best experience to our customers.” – Kelvin Hoad, Director of DMS Ashbourne.

Streamlining Communication and Saving Time
Since transferring their communications and job management over to Okappy, sorting out the job sheets and invoices has gone from taking up to a day a week to an hour a week. This has allowed them to deliver jobs to a professional standard at every level and spend time securing more work.

“Invoices now go out within minutes, whereas in the past it could take weeks in some cases. Okappy is quick, it’s painless and you can see what everyone is doing. Before, I had to ring people to find out every little detail, but now it’s instant – I’ve got the job sheet the minute the job is finished. I used to struggle to get everything done, but now it’s so easy and I’m out the door when I should be.” – Jane, Office Manager at DMS Ashbourne.

Additionally, DMS Ashbourne quickly noticed that they had more time on their hands to develop other areas of their business. It has saved at least 1 ½ hours per day of paperwork for each engineer.

“The system has paid for itself and provided us with more capacity to grow as a business. The quality of what’s going out has improved massively. Customers can see things more clearly and in better detail, especially with the feature of sending photos. Our clients are happier than ever and we’ve received no bad feedback from it – nothing.” – Kelvin Hoad, Director of DMS Ashbourne.

Systems like Okappy are enabling businesses to maintain quality, improve intercompany relationships and build upon their network. They are empowering whole industries to move forward in an evolving world of work; transforming the way people do jobs for the better.

For more information visit www.okappy.com or call 020 7099 5698.

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To have your industry news published in the pages of FMJ’s news section, Month in FM, and here online on fmj.co.uk, please send your news and image to Danny Grange danny.grange@kpmmedia.co.uk

The view or information contained within these unedited press releases, are that of the company producing it and not necessary the views of kpm.

 

About Sarah OBeirne

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