From 1 April 2020, ENGIE will be responsible for vital facilities management work such as cleaning, maintenance, waste management and pest control while OCS will provide security services covering guarding and alarm monitoring.
Justice Minister, Chris Philp MP, said: “These new contracts will modernise and enhance the experience of all those using our courts and tribunals, delivering more user-friendly services.
“Our justice system is one of the most advanced in the world and this Government is committed to ensuring it stays that way.”
Under the new arrangements, facilities management work will focus more on the people who use courts and tribunals, including victims and witnesses, with new objectives based on the experience of court users. This includes quicker response times for repair and improvement works, to ensure they match industry standards, and penalties when suppliers fail to carry out work to an adequate standard.
Nicola Lovett, CEO ENGIE UK & Ireland, said: “We are excited to have been awarded this important contract to provide facilities management for HMCTS. We look forward to working closely with them, the judiciary and the regional teams throughout the country to understand the challenges they face and to drive improvements to both services and user experience across the estate.”
The new security contract will provide staff with increased training on how to work with the public and professionals in courts and place more focus on search-on entry, ensuring a safe and secure environment.
Bob Taylor, CEO OCS UK Ireland and Middle East, said: “We are delighted to be awarded the contract to provide security services across the estate and are excited to work with HMCTS to transform and modernise the security service and enhance the experience of courts and tribunals users.”
The contracts are worth a combined £1.1 billion over a period of nine years.
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