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FM case studies to sell FM benefits to business

In an effort to highlight the relevance of the facilities management (FM) profession to those outside the industry, six case studies will today be launched at an RICS event, held at the BBC facilities at Salford Quays.

There is widespread agreement within facilities management circles that FM needs to prove its value, and these case studies, each focusing on a different aspect of FM including procurement, innovation, technology, sustainability, talent management and health and safety, are designed to fill that brief.

Today’s event host, the BBC features in one of the six case studies, which have been developed for the RICS by Workplace Law. Delegates at the event will hear from the authors of the studies, and from the BBC team, on how FM strategy has had a key role in fostering creativity in the organisation.

 With an introduction by Kath Fontana, managing director of BAM FM and board member of RICS, the full suite of case studies cover a range of strategic issues, namely:

  • Fostering creativity at the BBC
  • Ethical procurement at the Co-operative
  • Sustainable practice in the Higher Education sector
  • The importance of a good health and safety culture
  • Harnessing technology at Emrill
  • Talent management at MITIE Client Services

The six case studies are designed to provide practical examples of the best practice outlined in RICS’ Strategic Facilities Management (FM) Guidance Note, which launched last year, and are aimed at demonstrating the benefits of strategic FM to business.

Johnny Dunford, global commercial property director at RICS, said:

“The six case studies demonstrate many common themes to good workplace management and reflect the best practice theories outlined in our Strategic Facilities Management (FM) Guidance Note. Central to this, is the facilities team’s understanding of an organisation’s business objectives. It is only by having this understanding that facilities managers can take a professional approach to the workplace, ensuring facilities complement the corporate values and mission. ”

Other key themes include a professional understanding of the impact of FM to a company’s reputation, brand and performance, engagement with staff and the supply chain, the importance of measuring impact and outcomes and communication.

David Sharp, managing director, Workplace Law, added:

“It has long been agreed within the industry that the importance of FM needs to be shouted about, and we hope these case studies go some way towards doing just that.”

Alan Bainbridge, property director at the BBC, said:

“The case studies provide a valuable insight into how value organisations can benefit from giving project delivery and facilities management (FM) the attention it deserves. Maximising value from the facilities at MediaCityUK and making our new home play an active role in delivering benefit was the vision for my team. This model subsequently went on to be the successful foundation for our recent procurement which will see the FM services playing a strategic role in serving audiences and best value from the license fee.”

Steve Matthews, facilities support manager at the University of Cambridge, commented:

“The higher education case study aims to demonstrate the importance of closer links between all departments. With joined-up thinking between departments and stakeholders, concerted effort can reap dividends. Without engaging it is impossible to really embed sustainability into an organisation.”

RICS is planning further case studies to be developed this year. To download the full case study document and for more information on RICS and FM visit www.rics.org/fm.

FMJ interim editor Cathy Hayward will be reporting back from today’s event early next week.







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