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FM is undergoing a dramatic transformation with regards to AR adoption

A new report providing insights into the current and expected use of augmented reality (AR) within corporate, retail, healthcare and other types of professional facilities has been published by AI and computer vision company, Resonai.

The report ‘2021 State of Augmented Reality in Facilities Management‘ found that one out of five facilities management professionals (20 per cent) use AR for at least one function, while nearly three out of four facilities managers (73 per cent) who don’t currently use AR expect to implement the technology within the next 24 months.

Emil Alon, CEO and Founder of Resonai said: “Augmented reality has come a long way since its first implementations in gaming and entertainment. As buildings become smarter and the digital and physical worlds become one, building owners and facilities managers are turning to AR and AI for everything from improved maintenance to indoor navigation.”

Based on a survey of senior facilities managers, the report looks into the ways that properties are using AR to streamline their operations, offer greater tenant experiences, create new revenue streams and drive other benefits.

Other key insights from Resonai’s report include:

  • At 30 per cent adoption, hospitals and medical facilities have embraced AR more than other types of properties; they are followed by manufacturing facilities (26 per cent), educational facilities (25 per cent) and corporate offices (23 per cent)
  • The most common uses of AR among facilities managers are marketing applications such as tours and virtual demonstrations (20 per cent), followed by industrial manufacturing applications (18 per cent), smart maintenance and repairs (12 per cent), tenant and visitor services (10 per cent), and training/tutorials (10 per cent)
  • Facilities managers cited a broad range of benefits to using AR, including the automation of maintenance processes (49 per cent), prevention of maintenance issues (45 per cent), reduction of physical contact during the Covid-19 pandemic (27 per cent), creation of new revenue opportunities (27 per cent), and insights derived from AR-based analytics (22 per cent)
  • Cited by 40 per cent of facilities managers, cost is the most commonly perceived barrier to AR adoption, although this concern is offset by AR’s ability to bring in new revenue opportunities, which was cited as the technology’s greatest potential benefit by 30 per cent of those facilities managers already using AR or expecting to do so within 24 months
  • Seventy-five per cent of facilities managers currently have Internet of Things (IoT)-enabled devices in their buildings, such as environment sensors (44 per cent), HVAC systems (42 per cent), security systems (33 per cent), doors (25 per cent), and lights (25 per cent)

The report is based on a digital survey delivered to a curated audience of senior facility management directors and executives throughout the United States and Europe. Participants represented a cross-section of building types, including corporate offices, manufacturing facilities, retail/apparel, residential, hospitals and medical, shopping centres, education, entertainment, and food and grocery.

To download Resonai’s 2021 State of Augmented Reality in Facilities Management report, click here.

About Sarah OBeirne

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