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Global study finds technology is creating diverse workforces, but resistance to AI is high

According to a new global study conducted by multinational technology company, Lenovo, smart technology has transformed the workplace, with half (49 per cent) of UK people strongly believing technology is already helping to create more diverse work environments that are inclusive of all different types of people – with just nine per cent disagreeing.

The research, surveyed over 15,000 individuals from around the globe including the US, Mexico, Brazil, China, India, Japan, UK, Germany, France and Italy. It found that the UK is the among the most resistant countries to AI, with UK respondents more against (37 per cent) than for (33 per cent) AI taking over even the boring tasks that they face in the workplace.

Nearly half (46 per cent) of those surveyed in the UK expressed some concern that new technology could “eliminate their jobs” overall, but for those that would like to see automation, removing the time-consuming tasks from our roles is right at the top of the list. This includes tasks such as paperwork (46 per cent), timesheets and invoices (39 per cent), notetaking (35 per cent) and cleaning and organising (31 per cent).

There are other positives shared among global employees regarding technology and its role in the workplace, such as its ability to improve job opportunities and job quality. Forty-four per cent of UK people strongly believe tech helps people like them get good jobs and make careers. Furthermore, over a third of UK people (39 per cent) said they believe their smart devices save them at least 30 minutes each day by helping them to get things done faster and more efficiently.

When it comes to corporate social responsibility, there’s a shared belief among people around the world that technology companies should contribute to the common good, with just under a third (29 per cent) of UK respondents stating their main role should be to strengthen economies and create new jobs.

Bob O’Donnell, President and Chief Analyst, TECHnalysis Research, commented: “While it’s easy to get caught up in some of the legitimate concerns about technology’s potential impact on workers, it’s even easier to forget how many incredible things that our tech devices are doing to make our jobs easier and more rewarding.

“The benefits that tech devices enable – from immediate face-to-face conversations with colleagues all over the world to the simplification and automation of tedious tasks – are having a significantly more profound impact on today’s workplace than anything we’ve seen before. The future they will enable promises to make our work environments even more interesting and productive.”

Dilip Bhatia, Vice President of User and Customer Experience, Lenovo, said: “The next generation workforce, who expect more flexible working methods, have grown up with always-on technology and are driving faster adoption in business environments, thus blurring the distinction between consumer and commercial technology as well as using technology for effective work-life integration.

“Lenovo’s latest study shows that there is widespread optimism around the unlocked potentials in which smarter technology can help to positively transform the workplace to meet the needs of this future workforce – from smart office set-ups and ultra-portable productivity devices to video conferencing tools. We believe Lenovo’s vision of enriching and enhancing lives – at work and at home – through smarter technology for all is a step in the right direction to meet the requirements of tomorrow’s workforce.”

About Sarah OBeirne

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