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Incentive FM has opened a national Business Insight Centre (IBIC) at East Midlands Airport in a move designed to support its data driven, Connected Intelligence FM solutions and further improve the service it delivers to customers.
IBIC will house the company’s central help desk with dedicated client teams responding to queries, managing compliance schedules and KPIs and liaising directly with the onsite teams through their technology platforms, MS Teams and Concept Evolution. Business intelligence and data analytics will be leveraged to ensure FM solutions are demand and data driven optimising asset and service performance whilst monitoring quality output.
The new centre will also further enable Incentive FM’s continuing implementation of smart building solutions and increased usage of IoT solutions that are transforming the FM sector.
Bruce McDonnell, Managing Director at Incentive FM, said: “Our new Business Insight Centre brings together our traditional help desk with an ability to gather and analyse business data to enable us to provide transparent and informed solutions. It also supports our recently announced specialist sector focus and will deliver an unrivalled customer experience. The world of FM is changing as a result of digital transformation and we are determined to be at the forefront of these changes.”
The state of the art solution will be offered out to Incentive FM’s national customer base over the course of the next few months.
