LV=, the largest friendly society in the UK, has appointed Incentive FM to look after its five location UK portfolio in a move to ensure its buildings are clean, secure and run seamlessly.
The three-year, multi-million pound deal, which comes with an option to extend up to two years, will see Incentive FM deliver a total facilities management (TFM) solution for LV=’s retirement & savings, heritage and protection businesses.
Incentive FM will be responsible for all cleaning, 24/7 security, maintenance, reception, space planning, window cleaning at sites in Hitchin, Exeter, Cardiff and London in addition to the company’s two Head Office buildings in Bournemouth. Other services such as pest control, washroom consumables and feminine hygiene are also part of the remit.
Bruce McDonnell, Managing Director at Incentive FM, said: “This contract demonstrates our ability to deliver value adding solutions to our clients through empowering and engaging our staff providing a platform to drive through a culture which generates Innovative ideas.
“We are really excited about this new partnership and working with a client who shares aligned values and a vision to deliver fantastic service.”
A team of approximately 50 staff will transfer via TUPE alongside a dedicated account manager. The operation will be supported by Incentive’s 24/7 CAFM help desk solution which will facilitate real time reporting across the portfolio.