The Salvation Army Training Centre at Denmark Hill in south London has streamlined its catering and beverage service thanks to an integrated payment system installed by Quintus Systems in conjunction with security experts, TMB.
The Centre is a residential college with the requirement to provide breakfast, lunch and dinner together with self-service hot beverages throughout the day, not only for students but also for staff and visitors. Quintus worked with a number of different supplier partners, installing its EPnet system, which enabled staff, students and visitors to have full access to catering and vending facilities, making this the most complex Quintus installation yet.
Brought together through TMB, the EPnet system integrated with Salto proximity keycards and Protel Hotel systems. It enables different users to be charged different prices; automatically separates out VAT and non-VAT paying users; allows debit and credit accounts for staff and handles visitors paying in cash. It also automatically manages the staff and students’ free allowance, charging their hotel account for any extras via their doorcard.
The system went live in the early summer of 2012 but prior to this, Business Services Director, Major Mark Rose, had to differentiate payment methods and amounts using a primitive system of coloured cards. Now, students and staff are issued with a single proximity card. This is not only a security pass, but it is also used to pay for refreshments and meals. TMB masterminded the installation of six vending machines and a modern EPoS touch screen till on two locations on site – the dining room and lounge. Quintus was responsible for integrating the foodservice payments with security access using a single card.
Quintus Systems installed its EPnet system to manage and control payments for the different categories of users. In no instance is cash ever put on the card, making the system that much more secure. Instead, an account has been opened in the name of each discrete user and accessed by use of the proximity card. Visitors and those on short courses use the system in credit mode, with payments being billed via the Protel property management system to the respective account for payment at the end of the course or term. Their card doubles as their room key using Salto locks.
Conversely, staff and residential students use the system in debit mode and are required to pay money into their account at the bursar’s office. Besides payment by card, the system needs to cater for visitors in the restaurant, who pay by cash, so the till has a reader, but is also equipped with a cash drawer.
The EPnet system handles all these different types of payment simply and without errors, using a central PC running the Windows operating platform. It automatically allows staff five free hot beverages a day, and can handle differential pricing by account and even permits a limited overdraft facility.
Speaking two months after the installation, Mark commented: “We have been thrilled with the way EPnet has handled the complex nature of our foodservice requirements. Looking back on it, the coloured docket system was archaic. Quintus faultlessly integrates the different types of payment and different user entitlements. We are so pleased that we are now considering extending the system to manage library book lending and photocopier use.”
To have your industry news published in the pages of FMJ’s news supplement, Month in FM, and here online on fmjdata.com, please send your news and image to Marian Negoita Marian.Negoita@diamond-media.co.uk
The view or information contained within these unedited press releases, are that of the company producing it and not necessary the views of DMG.