Interserve has won a three-year facilities management account worth £37.5 million with commercial property company, Land Securities.
The deal will see Interserve provide a range of services including security, cleaning, customer service support and waste management, across eight of Land Securities’ flagship shopping centres. An additional centre – Westgate in Oxford – will be added to the account from 2017.
Interserve will work with Land Securities, and its mechanical and electrical supplier NG Bailey, to deliver an enhanced customer experience and establish best practice across centres nationwide.
Adrian Ringrose, Interserve’s chief executive, commented:
“The creation of this partnership is testament to our ability to deliver a cost-effective and integrated service for the retail sector.
“The customer experience is a critical part of the retail offering and we will work with Land Securities to create the best possible experience for visitors and employees at their centres.”
Under the new deal, 560 employees will transfer to Interserve from previous suppliers as part of the new account.
Interserve currently manages services at more than 60 shopping centres in the UK, as well as in Spain and across the Middle East.