Following its selection as preferred bidder in November, Interserve has been confirmed as maintenance partner to East Thames Group, the registered housing provider and registered charity in a seven year, £100 million deal.
Interserve’s new repairs, maintenance and asset management service will launch in April 2013. The initial seven year contract, with a provision to extend to fifteen years, will improve the service residents receive, save East Thames around £4 million a year, and provide a range of apprenticeships and employment opportunities for East Thames residents and the wider local community.
As well as delivering an improved responsive repairs service to East Thames’ 13,500 households, Interserve will deliver planned and responsive repairs and maintenance to residential and corporate buildings; estate services to local areas; cyclical works, and building refurbishment between lettings.
Residents will benefit from greater flexibility in the service with new ways to report a repair, being implemented as the contract develops, such as via SMS text message and online, in addition to the traditional routes currently available. Residents will also be able to select a two hour time slot for their repair to be carried out.
Many of these improvements have been incorporated into the service thanks to valuable feedback from residents and the involvement of a specially created resident panel that helped design the service and select Interserve as the preferred supplier.
The contract will also see benefits extended to the wider community via local recruitment targets, training and employment opportunities and a unique package of support for local long term unemployed residents who have found it difficult to find work.
East Thames director of development and property, Geoff Pearce, said: “We are very much looking forward to working with our new partners Interserve and welcome their customer centred approach to delivering our repairs service.”
Bruce Melizan, executive director at Interserve, said: “Delivering front-line services for East Thames is strategically important to us at Interserve, as it affects local residents’ homes and their quality of life. The fact that East Thames has given us an opportunity to share our knowledge and experience in delivering residential repairs and maintenance with them is a strong endorsement of the value and quality we can bring to their estate.”