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ISS crowned with a ‘Royal’ award

ISS UK has been recognised for its investment in staff training and development in the inaugural Princess Royal Training Awards 2016.

A City & Guilds Group initiative, the Princess Royal Awards recognise organisations of all sizes that have demonstrated how training and development can have significant impact on business success.

The award acknowledged the impact of the ISS training programme called ‘I can’, at Royal Derby Hospital, the primary client testimonial site for ISS during the judging process, with its entry meeting all three Princess Royal Training Awards Hallmarks of Excellence in training.

The ‘I can’ programme created by ISS is endorsed by the British Institute of Facilities Management (BIFM). It is used at Royal Derby Hospital and demonstrates how the ISS programme is embedded at a client business, helping to improve employee development along with client’s strategic business engagement objectives.

As part of its entry, the ISS team also showcased the programme’s global development; it is being used by ISS clients in the private sector and across the world from Hong Kong to the Nordic region.

Jane Leeming, director of learning and development, people and culture with ISS UK & Ireland commented:

 “We’re delighted to receive The Princess Royal Training Award which recognises inspirational work in skills training and development and, in turn, leads to positive commercial results.

“We have worked in close partnership with Royal Derby with ‘I can’. Here, it has become a centre of excellence of how the programme operates as a whole to help our ISS people to understand the skills needed, the purpose of truly understanding and acting with the patient in mind and ISS culture and underlying principles to deliver success.”

Paul Brooks, associate director of patient experience and facilities management, Royal Derby Hospital, said:

The programme supports our overall vision to be a national beacon for all that is the best in the NHS, delivering 21st century healthcare.  

“At Royal Derby, the ‘I can’ framework supports our FM and customer delivery function to drive the best in patient care with pride. We have the metrics to show the changes this programme has made to the service we provide for our community.”

ISS is one of 34 businesses, and the only facilities service provider from across the UK to gain the award this year. The official award ceremony takes place on 24 November 2016.

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