NFU Mutual Insurance has renewed its contract with ISS Restoration and its Rainbow International brand for the delivery of disaster recovery and restoration services on behalf of their household and commercial policyholders for a further three years.
Rainbow International’s partnership with NFU Mutual began in 2010. From that start, Rainbow has supported over 40,000 of NFU Mutual’s members in their time of need.
Rainbow’s level of service in that time, which can be demonstrated by a world class net promoter score of +73, and quality of workmanship has played a major role in securing its position.
Key Account Manager, ISS Restoration, Nick Griffiths, commented: “This is excellent news for ISS Restoration and Rainbow International, and it is testament to the great work our technicians do out in the field, and our outstanding customer service delivered by our head office function. It is the world class service that we aim to provide at every touch point that has enabled us to continue with our contractual partnership with NFU Mutual.”
Sales & Marketing Director, ISS Restoration, Nick Revell added: “It has been great seeing the partnership with NFU Mutual grow and get stronger over the years. We are so proud of the work our network and head office staff do for all of our customers on a daily basis. It is great to see that our ethos of putting the customer first, with warmth and empathy at a local level, matches that of NFU Mutual. We’re absolutely delighted to continue our partnership.”
James Oram, Claims Supplier Specialist at NFU Mutual said: “NFU Mutual and Rainbow International have very similar values and ethos and that is why we continue to work so well together. We have been in business with each other now for 11 years and knowing our customers are in extremely safe hands with Rainbow International is of the utmost importance to us.”