ISS Restoration and partner Rainbow International, market leaders across the UK damage management sector have renewed a three-year contract with Ecclesiastical Insurance Group to provide restoration services. This includes churches, cathedrals and heritage buildings as well as the Ecclesiastical growing portfolio in the education and real estate sectors. ISS Restoration will also support Ecclesiastical’s residential customers utilising the Rainbow International network.
ISS Restoration’s partnership with Ecclesiastical stretches back over 15 years, serving over 2,000 of Ecclesiastical’s customers and projects. Ecclesiastical’s commitment to making a positive impact on society matches that of ISS Restoration. This is underpinned by ISS Restoration’s membership of the Institute of Customer Service and demonstrated by a world class Customer Net Promoter Score of +79.
Managing Director, ISS Restoration, Steve Mitchell, commented “We are proud and delighted that Ecclesiastical has chosen to work with us into the future. In the restoration sector, no two projects are the same and this is particularly the case following a fire in a church one day and a small escape of water in a vicarage the next with support which truly emulates Ecclesiastical’s ethos of being ‘proudly specialist and totally unique’.
Jeremy Trott, claims director at Ecclesiastical Insurance, said: “As a specialist insurer we work with a network of suppliers who are carefully selected based on their own expertise, helping us to provide customers with peace of mind should the worst happen.
“ISS understand and operate to our own claims philosophy and wider company ethics, as well as bringing their years of experience and expertise with them. I am pleased to be building on our long-standing partnership to continue delivering the highest levels of customer service in our niche markets.”