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KCOM selects B38 Group for TFM services

Facilities management provider B38 Group has been appointed by communications business KCOM to provide a full range of property support and facilities services across its sites throughout the UK.

KCOM is headquartered in Kingston upon Hull and serves residents and businesses with internet and telephone services. It has seven offices located in Hull, Wakefield, Exeter, Ipswich, London and Hemel Hempstead, as well as 113 network sites.

Wakefield-based B38 Group was awarded a 36-month contract following a competitive tender. The company will provide a total facilities management (TFM) service including technical building services such as maintenance of fire alarms, lifts and dry risers. The provision extends to cleaning, catering and waste management services.

Mark Blenkinsop, Head of Estates and Facilities at KCOM commented: “With 115 years of experience behind us, KCOM has stayed at the forefront of technology and communications, constantly evolving and investing to ensure all our customers can access the best possible digital solutions. Keeping our office and network sites in excellent working order is a critical part of our operation.

“We were impressed by B38 Group’s focus on providing excellent communications and strong account management, both of which are vital for an efficient FM service. B38 Group has a proven track record in fostering collaborative working environments, spending time gaining a clear understanding of the client’s day to day requirements as well as short and long term strategic objectives. The company has developed a number of tried and tested processes to help deliver effective account management, ensuring that all stakeholders are kept engaged and informed.”

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