“Customer engagement” has become a buzzword in the facilities management sector. Typically, it’s talked about as something radical and transformative – which can make it sound expensive, intimidating and overwhelming.
While customer engagement can be transformative for service providers, it isn’t out of reach. It’s the surprisingly simple secret ingredient in your recipe for standing out, streamlining operations and satisfying everyone involved.
The hidden ROI of customer engagement extends well beyond the day of a service appointment, and it really requires just four ingredients. Companies like OVO Energy and Welsh Water have seen dramatic reductions in no-access visits and chase calls by increasing customer engagement.
Mobile workforce solutions provider, Localz, has produced a free eBook to show how you can make the last mile, and the entire day of service, awesome.
To download the eBook click here.