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Mace unveils changes and new appointments at FM business

Ross Abbate, Chief Executive Officer of Mace’s Operate division

Global consultancy and construction business, Mace, has announced a number of changes as it reshapes its facilities management division. Alongside a number of new leadership team appointments, Mace’s Operate division will stop using the ‘Macro’ brand and formally adopt the Mace Group corporate identity.

With the coronavirus rapidly transforming the way that workplaces operate across the globe, Mace has moved forward plans to integrate the Operate division with the wider business. The change will enable the business to provide clients with more cohesive services drawing on the wider built environment expertise of Mace’s consultancy, construction and development arms.

As one of Mace’s four ‘Engines for Growth’ its Operate division delivers services to public and private sector clients, working with key workplace clients to support their corporate real estate strategies. It provides FM management and consultancy services on workplace experience, portfolio efficiency and asset management to some of the world’s most high profile corporate real estate clients.

Since the business’ inception in 2002 it has seen steady international growth. The business now boasts over 1,000 employees globally, operating in over 40 countries from four regional hubs. By adopting the Mace corporate identity, the business will be able to build on the Group’s existing strategic client base.

Led by Ross Abbate, CEO for Operate, the division has also introduced a new focus on delivering exceptional workplace experience for its clients. As part of that transformation, a number of new senior appointments have been made to invest in new service lines and regional growth. New members of the leadership team include Marlies Hoogeboom as Managing Director for UK and Europe, Nick Garniss as Centre for Excellence Director, and Maud Santamaria as Workplace Experience Director.

The new service lines have included developing tailored offers to help clients respond to the coronavirus pandemic. As companies across the globe begin to explore how to safely re-open their offices and workplaces without putting their people at risk, the Operate division has developed a strategic ‘return to work’ service offering, and is already helping some of the world’s leading corporates to understand the scope and scale of changes that will be needed to operate workplaces with social distancing in place.

Commenting on the changes, Abbate said: “The future of the workplace is changing faster than ever before. As the impact of coronavirus is felt across the world, companies will be looking for support to understand what the ‘new normal’ is and how they can provide safe and secure workplaces and continue to attract and the retain the best talent for their business.

“As we become more integrated with the wider Mace Group and build our centre for excellence on workplace experience, we will be able to draw on expertise from across our consultancy, construction and development divisions to give clients the strategic advice they need to thrive in the new world.

“With these changes and our new leadership team in place, we have never been in a better place to provide world-leading services and continue to build our portfolio.”

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