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Facilities Management Journal July 2014

FMJ.CO.UK MONARCH CASE STUDY MONARCH – FACTS AND FIGURES • 110,000 SQ FT - ROOM ENOUGH FOR FOUR FOOTBALL PITCHES, 2,400 MINIS OR 450 DOUBLE DECKER BUSES • GROUND BROKEN IN JANUARY 2013 • OPENED IN NOVEMBER 2013 • FITS 10 AIRCRAFT INSIDE • 150 ENGINEERS, RISING TO 220 • 700 APPRENTICES ANNUALLY • 28 UK PROPERTIES • NINE MILLION PASSENGERS FLY OUT OF BIRMINGHAM EACH YEAR SERVICE PROVIDERS • SERVICE WORKS – QFM SYSTEM • MITIE - CLEANING • JOHN SISK AND SON - BUILDERS • BLUE APPLE - CATERERS JULY 2014 23 employee for the past nine years, there is a helpdesk team based in Luton, alongside in-house plumbers and electricians. “We try to do as much as we can ourselves to ensure ownership and direct control” Webb-Snowling says. “The site is very new so there isn’t all that much to worry about.” Catering is handled by Blue Apple, across the entire business, not just at Birmingham. Hot meals, subsidised by Monarch, are provided at breakfast and lunch in a canteen area, where iPads are 5 % But there is much more to Webb- Snowling’s job than merely managing the hangar. He was appointed to implement The Monarch Group’s property strategy. “The economic downturn made things tough for everyone,” he explains, “but now things are looking a little brighter Monarch needed a group strategy on property. For example, our overseas sites. When we send engineers abroad to set up line maintenance stations we take care of their homes, vehicles, engineering spaces, everything. That way Monarch knows exactly what they have and we can work 5 %† Monarch, and its subsidiaries, have a very diverse property portfolio. Webb-Snowling has spent a lot of time pooling that, if there 56 5# into one adding value to the business. Also Cosmos, a package holidays provider owned by The Monarch Group, was having its entire FM & H&S functions run internally. Though this has become increasingly #Q- Snowling explains it doesn’t represent value for money or provide full compliance, experience or knowledge. “Though you / 5# <><1/ 5 # operational teams speciality isn’t in that sector.” Such ideas have been rolled out across the group. SOFTWARE Service Works’ facilities management /#‡( % In the past this was just used for logging :#/ 5# \ attendants are being taught how to use the 6 % “We can manage jobs from end to end,” Q-1/%„ receives email updates. We have complete visibility from a reactive point of view, we can see average values for lighting, plumbing etc and we have a much better picture of how we are spending our money. This is extremely helpful given we are this hangar. Scheduling was previously #‡%@/ we can build schedules and plan them in, $ % group grows, as we add new property in, it $ %† Knowledge really is power at Monarch, 5/) / 5 almost every facet of their operation. Real time maintenance schedules, weather : Š /5 the opening of hangar doors), central tool control provides visibility of tooling and ensures that the workplace is safe and productive. Most ominously there is camera footage of Monarch’s other hangars in Luton and Manchester. Apparently this is so Birmingham can see instantly how many # 3 5 // ‘Big Brother’ is watching. Finally, no feature on Monarch’s new hangar could be complete without a word on the Apprenticeship scheme. Started in 1971, 20 apprentices are selected each year. With over 700 having been trained so far, and Monarch is looking to grow this scheme along with the business. “There is a shortage of skilled engineers in the industry. We’re trying to tackle this through our apprentice scheme and our recruitment strategy,” Webb-Snowling states. He goes on “its about maintainting a highly skilled workforce and with the skilled engineers we have at all of our facilities, we can tap into this expertise and experience and pass down the skills to the apprentices.”


Facilities Management Journal July 2014
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