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THE JOB MANAGEMENT REVOLUTION:
FROM PILES OF PAPER TO MARKET NETWORKS
The World Economic Forum says we’re on the
cusp of the Fourth Industrial Revolution (or
Industry 4.0). Self-driving cars and Artificial
Intelligence are no longer just sci-fi fantasies. As
our world and the workforce continue to rapidly
evolve, it’s clear that we all need to be using
e icient systems to manage work if we’re going to
keep up with these changes.
Job management can o en be a headache.
Traditionally it involved endless amounts of
paperwork and spending hours on the phone
chasing clients and engineers. In an increasingly
digitised world, and with many FM companies
now integrating IoT systems into the workplace,
managing jobs with these old and ine icient
processes means you will quickly get le behind.
Richard Harris, CEO of Okappy, argues that there
are three compelling reasons why the Facilities
industries should explore new and emerging digital
possibilities for job management: “Traditional
job management systems are costly for users;
the systems are o en very time consuming which
means disputes can take a long time to resolve;
information provided by paper job sheets can be
unintelligible and out of step with modern internet
These days there’s a plethora of digitised systems
52 MAY 2018
with varying features on the market that can
help companies manage their jobs. However, the
problem of duplication still proves problematic
when it comes to dealing with subcontractors,
as each company will have their own individual
system. Clients have a growing expectation that
the services will be delivered not only digitally but
in real-time; putting more pressure on companies
to further streamline their processes.
Whilst many job management applications work
well within a company, communication di iculties
still remain when it comes to a company’s
customers and subcontractors. Applying a Market
Network model to this problem could be a step in
the right direction.
Market Networks combine the benefits of social
networks, market places and so ware-as-a-service,
enabling businesses to create a profile, connect
with customers and subcontractors, and manage
their workflow; not just within their organisation,
but as they interact with other companies.
This increases visibility whilst streamlining
communication both internally and externally.
Accessible by computer, smartphone and tablet
alike, any jobs entered onto these platforms can
be viewed and updated in real time. No more
duplication of information and no more chasing
workers for reports. Everyone can communicate
with each other simply, easily and in real-time.
Information is available at the touch of a button,
easily retrievable without risk of being lost
between emails, texts and forgotten phone calls.
All Seasons Climate Control Ltd (All Seasons)
is one company that uses a job management
network called Okappy to manage their operatives.
Since using the platform they are able to access
all relevant information and be immediately
aware of any job details without having to chase
subcontractors or clients by phone or in person.
“All Season’s transformation of their job
management has resulted in a service that is faster,
more transparent, and much more cost e icient
for the business,” says Colin Owen, Director of All
What’s The Future For Job Management?
“Working life is changing dramatically, we’re
now much more likely to be working in small
autonomous teams at di erent locations rather
than working for one large company for life” says
Richard Harris, CEO of Okappy. “So ware and
technology is evolving to cope with these changes.
From Social Networks to Market Networks, people
and companies are becoming more connected
and this is opening up opportunities to radically
improve how day-to-day work is managed.”
www.okappy.com 0207 099 56 98 firstname.lastname@example.org