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Medirest extends partnership with London NHS Trust

The healthcare division of Compass Group UK & Ireland has extended its partnership with University College London Hospitals NHS Foundation Trust (UCLH) for a further five years.

UCLH provides first-class acute and specialist services in six hospitals in central London. Medirest has been working with two hospitals managed by UCLH, the National Hospital for Neurology and Neurosurgery for 15 years, and the Royal National ENT and Eastman Dental Hospitals since October 2019.

This new partnership will widen the scope of work to cover most of the Trust’s estate (except for the building which houses University College Hospital on Euston Road).

Services to be delivered by Medirest include cleaning, catering, vending, portering, security, helpdesk and reception services, across 26 sites which includes hospitals and clinics.

Patient catering will utilise Medirest’s Steamplicity meals, a solution that uses a micro-steaming system to cook a range of raw and pre-cooked ingredients to be ready to eat within minutes. This unique preparation system, means the food retains nutrients and freshness, but also offers the flexibility to be cooked when needed at ward level.

The four retail outlets across the Trust will comprise of customised offers. A Coffee House will be opened within each, serving a selection of Costa Coffee beverages and retail ranges such as lunch meal deals. Freshly cooked meals across breakfast and lunch, will continue within University College Hospital at Westmoreland Street and the National Hospital for Neurology and Neurosurgery. The partnership will also see Medirest and UCLH host monthly tea parties for inpatients, to foster a sense of community and engagement.

To create consistent, high standards of cleaning, Medirest will be using it’s a+ cleaning system. This flexible module programme is tailored to meet UCLH’s individual requirements across their different locations. The comprehensive system can be scaled up depending on the specific needs, while constantly supporting infection control and decontamination.

Steve Cenci, Managing Director, Medirest said: “We are delighted to be expanding our services at UCLH. We have established a strong partnership working closely with the hospital to understand their specific requirements and provide solutions. We are very proud of our people who work across these sites to provide services of the highest standards and we look forward to building on existing relationships and practices to introduce new innovations across the Trust.”


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