MITIE, the FTSE 250 strategic outsourcing and energy services company, has teamed with performance improvement specialists, HouseMark, to jointly launch ‘Smarter Ways of Working’, an innovative guide to delivering efficient social housing maintenance.
Smarter Ways of Working gives organisations across the social housing sector practical examples of how to improve their service to clients and residents in order to reduce costs and make a positive difference to residents’ lives.
In her foreword to the guide, Grainia Long, chief executive, Chartered Institute of Housing, explains: “At a time when social landlords must look for efficiency savings without reducing quality, it is crucial to look around to see how others are working smarter – achieving better outcomes for less money.
“This joint HouseMark and MITIE publication contains over thirty practical examples showing how a variety of social landlords are extracting more value in repairs and maintenance without compromising quality.”
The case studies are structured into three areas: People, Property and Carbon, which are the three elements of MITIE’s TotalCare approach to social housing maintenance.
Peter Griffin, director for social housing at MITIE, said:“At MITIE, we constantly review the way we deliver our services to our customers to ensure they are delivered in the most efficient and cost effective way. We were very pleased that other organisations in the social housing industry were willing to share their best practice in this guide and we thank HouseMark for their involvement.”