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Mitie to deliver HMRC’s first national contract for security services

Mitie has been appointed to provide technology-led security services to Her Majesty’s Revenue and Customs (HMRC), covering a five-year term.

The contract marks the first time HMRC has combined all its security services under one national provider.

The move to a single provider across a number of HMRC’s UK sites is part of a 10-year transformation programme, which aims to make better use of technology to modernise the organisation’s offices and buildings. It is the largest office modernisation programme ever undertaken in the UK.

The agreement will see Mitie provide security services for a number of HMRC’s regional centres from Croydon to Belfast. With a focus on technology and intelligence, HMRC will benefit from dedicated resources that are able to respond to incidents such as UK threat-level changes. It will also have access to counter-terrorism and security intelligence subject matter experts based at Mitie’s newly launched Global Security Operation Centre (GSOC), located in Northampton. These experts will monitor local threat intelligence as part of a multi-layered approach and holistic security service.

Mitie has also pledged to hire a fifth (20 per cent) of its employees on the contract from ex-military backgrounds. In addition to this, apprentices will make up at least 10 per cent of employees on the contract with HMRC, aligning with the government’s target to increase the number of apprenticeships in the UK.

Mitie secured the contract following its appointment to the Crown Commercial Service framework for Security in April 2019.

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