This is the first time Royal London has combined its FM services under one provider.
The contract will see Mitie delivering a range of services including engineering, cleaning, waste management, security, helpdesk, and front of house services across the Royal London’s locations in Edinburgh, London and Wilmslow to provide a complete end-to-end service.
This will be done by providing a concierge-style service, in which Mitie’s team will be responsible for a number of customer-facing tasks, ranging from reception services to portering, setting-up meeting rooms and housekeeping. Mitie will also roll-out its ‘Aria’ workplace engagement application, which will allow Royal London’s employees to easily contact Mitie employees to highlight any potential issues on-site, such as AV connectivity problems in meeting rooms.
A key focus of the contract will involve integrating Mitie’s industry-leading technology, such as its remote monitoring solutions, into its engineering services, to make the sites more efficient. This will be done by installing sensors to monitor remotely how key infrastructure at each of the buildings, such as heating and lighting systems, are performing, reducing downtime and repair costs by alerting engineers to any potential issues. The system will also collect and analyse real-time data so that HVAC systems and thermostats can be set to optimal levels. This will also help improve energy efficiency across Royal London’s buildings, in order to achieve at least a 10 per cent reduction in the estate’s energy consumption over the next five years. This is part of Mitie’s newly launched ‘Zero Carbon for Zero Cost’ service, meaning energy and cost savings are offset, so that it is possible to achieve green goals without large investment.
Mitie will also use sensors, which are installed across the buildings, to collect data on workplace occupancy. These insights will then be used to put in place initiatives that ensure the space is used most efficiently, such as reconfiguring the office layout to accommodate changes in occupancy levels.
Carlo Alloni, Managing Director, Technical Services and Integrated Facilities Management, Mitie, said: “We’re very proud to have been chosen by Royal London Group to deliver its first fully integrated FM contract, building one seamlessly integrated team across all our services. Our industry-leading technology and expertise in delivering cost-efficient sustainability initiatives will support Royal London’s green objectives and improve the workplace experience for its employees, while ensuring its buildings can respond to a more agile and regularly changing work environment.”
The five-year deal comes with the option to extend for an additional two years.