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Mitie wins Bravissimo deal

Mitie has been awarded a maintenance and security services contract with lingerie and swimwear retailer, Bravissimo.

The three- year deal, which commenced on the 23 October 2020, sees Mitie delivering security, repair and maintenance services for all 28 Bravissimo sites in the UK, including its 26 retail stores, as well as its head office and warehouse in Warwickshire.

In Bravissimo’s 26 stores, Mitie will ensure that stores’ safety equipment – such as sprinklers, emergency lighting, fire alarms and extinguishers – are working correctly, as well as maintaining boilers and heating systems in line with gas safety regulations and checking that water systems are not accumulating bacteria.

Central to the contract, is the designing of a forward maintenance and replacement plan for equipment, such as HVAC, in all 28 sites. Mitie will review and collect equipment data, such as equipment condition, downtime and repair costs. This information will then be used to create a forward maintenance plan to manage the retailer’s repair and replacement regimes, giving a better understanding of potential costs and supporting financial planning.

Mitie is also setting-up a 24/7 helpdesk and rolling out its facilities management app to allow Bravissimo employees to contact Mitie colleagues and raise any issues with them.

In addition to this, Mitie will provide Bravissimo site managers with access to its reporting platform, Mozaic. Through Mozaic, Bravissimo colleagues will be able to access a detailed activity log, including number of jobs carried out and time spent on each task, to ensure Bravissimo is always up-to-date on the work carried out across its sites.

Mitie will also be responsible for providing a range of security services, including key holding, CCTV and alarm monitoring, across all 28 sites.

Carlo Alloni, Managing Director, Technical Services and Integrated Facilities Management, Mitie, said: “We’re very pleased to have been chosen by Bravissimo to deliver maintenance and security services at its 28 sites. We look forward to using our technology, coupled with our engineering expertise, to deliver a robust maintenance programme that will ensure the best experience for both the Bravissimo team and their customers.”

David Hinckley, Health, Safety & Facilities Manager, Bravissimo, added: “We were overwhelmed with the understanding and opportunity that Mitie brought with them to the table. Working together, we will be ensuring our facilities and maintenance of our stores, warehouse and head office will provide the best for our customers and people.”

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