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Mitie wins FM contract with West Hertfordshire Hospitals NHS Trust

Mitie has secured a five-year multi-service facilities management contract, worth £55 million, with West Hertfordshire Hospitals NHS Trust.

Mitie will provide a range of services including cleaning, catering, portering, pest control, linen and helpdesk services. These will be supported across the three main hospital sites, Watford General Hospital, St Albans City Hospital and Hemel Hempstead Hospital, as well as the new physiotherapy outpatient unit in Abbotts Langley.

The contract terms will also see Mitie invest in new technology including new digital software which will enable the helpdesk to communicate more effectively across the four sites allowing the Trust to offer more efficient services to patients. For example, staff can place their cleaning or portering requests through touch pads on wards. Once phased in, the touch pads will link directly to the helpdesk. Patients will also benefit from the latest in meal delivery with the introduction of a new heating and chilling unit which allows easy preparation of personalised menu choices for patients.

West Hertfordshire Hospitals NHS Trust will also be welcoming ‘Moptimus Prime’ to the team, the next generation in robot cleaning. This will be the second roll-out of its kind with the first model making its debut at Hinchingbrooke Hospital last year. Moptimus Prime uses a mapping system to guide it round the hospital, completing pre-programmed cleaning duties and freeing up staff to focus on more complex tasks. Fitted with a motion sensor, it is also able to detect if people are in front of it and stop moving.

The robotic scrubber-dryer uses ultraviolet technology to eliminate 99.9 per cent of viruses and bacteria, and its advanced purification and recycling system can save up to 26,000 litres of water and chemicals associated with manually operated auto-scrubbers.

Commenting on the contract award, Jacinto Jesus, Director of Healthcare, Mitie said: “We are proud to be partnering with West Hertfordshire Hospitals NHS Trust. Drawing on our extensive experience, expertise and industry innovation, we look forward to introducing our new technology to support the great work the Trust does in delivering the best quality care for its patients every day.”

Under the contract, which commenced on 1 April 2018, 400 people are transferring to Mitie from the current service provider.

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