Moat awards £200m housing repairs and maintenance deal to Morgan Sindall Property Services

Morgan Sindall Property Services has secured a 10-year property repairs and maintenance services contract with housing association Moat.

The contract, worth over £200 million, will commence in April 2022 with Morgan Sindall Property Services providing responsive repairs, out-of-hours services and void works to 11,500 of Moat’s 20,000 homes across south east London, Kent, Essex and Sussex.

The contract has the option to be extended by a further five years and has the flexibility to include additional requirements, such as cyclical redecoration and building safety works.

A multi-stage tender exercise was carried out and evaluation was based on an assessment of both cost and quality of service, focusing heavily on customer experience and high-quality service delivery.

Moat’s customers were consulted extensively during the tendering process. Over 1,000 customers provided feedback through surveys and online workshops. A Customer Review Panel was created to read and critique the evaluation questions sent to potential suppliers, to provide feedback on how the new partner could deliver social value, and to help evaluate the tender responses of shortlisted suppliers.

Steve Nunn, Executive Director of New Business and Development at Moat, said: “The delivery of a high-quality, customer-focused service is of paramount importance to us, so it was great to have so much customer involvement in the tender process and to have their input at the heart of this new contract.

“We look forward to working with Morgan Sindall Property Services who clearly demonstrated in the tender process how they will deliver an exceptional service that meets the diverse needs of our customers, alongside exciting social initiatives for our communities.”

Alan Hayward, Managing Director of Morgan Sindall Property Services, added: “We are so pleased to be working with Moat who clearly share our values and are passionate about delivering a high-quality service and the best possible experience to customers. We are looking forward to delivering social value initiatives which are relevant and engaging for customers and communities.”

Moat will continue to engage with customers throughout the mobilisation process and as the contract is set up and managed.