UK telephone answering specialist Moneypenny has launched its service into the US market.
The company which has a growing presence in the FM sector, has in 15 years gone from a £10,000 start-up to the biggest business of its kind in the world, handling more than nine million calls a year for over 7,000 companies.
Ed Reeves, co-founder and director of Moneypenny, said:
“When Moneypenny opened in the UK, the face of telephone answering was similar to how it has traditionally been in the US; dominated by more impersonal messenger services. It was Moneypenny’s vision to change this. We wanted to offer businesses the same high-standard of service they would receive if they had their own receptionist, based in their office.”
Reeves founded Moneypenny, along with his sister Rachel Clacher, in 2000 after experiencing unsatisfactory service from a telephone answering service himself. At the time, Reeves was running a small graphic design company and lost his biggest client due to the treatment they received while he was away on holiday. Inspired to do better, Moneypenny was born.
“We answer calls either on an overflow or fully outsourced basis for thousands of companies throughout the UK, and are thrilled to now be able to offer our exceptional service to the US. We have revolutionised this service in the UK and are confident that we will be a game changer for businesses in the US too. We’ve already been attracting attention from an impressive list of clients across the country.”
In addition to the new US base, which is in Charleston, South Carolina, Moneypenny also has receptionists in Auckland, New Zealand, answering ‘overnight’ calls for UK businesses during their daytime hours.
Moneypenny has been busy recruiting and has hundreds of new jobs planned over the next five years as the business grows at a rapid rate.