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Moneypenny responds to growing demand from facilities managers with new product

AI powered Digital Switchboard was launched at London Tech week on the 11th June

Leading outsourced communications provider, Moneypenny, has launched a new AI powered switchboard that the company promises will revolutionise communications within the sector. The innovative platform was designed following increased demand from facilities managers for technologies that improve the customer journey while enriching the working life of front of house staff.

As part of London Tech Week, Moneypenny hosted an event at its Workhub offices in the heart of London’s Tech City that saw Moneypenny’s Global CEO Joanna Swash demo the new switchboard. This is the most advanced, accurate and service-enhancing method of automating a switchboard, built in collaboration with Amazon and Twilio.

The event was designed to appeal to those responsible for managing communications, switchboard function, facilities and customer service for medium to large enterprises and the enlightening session turned the traditional people-based solution on its head, showcasing a new switchboard, one increasingly powered by technology. The system is fully automated, however will act just like a person and if it doesn’t understand a client or their enquiry is complex, it moves them to a real person immediately so no delays or frustration are encountered. 

Joanna Swash, Global CEO of Moneypenny comments: “We are really excited about our new Digital Switchboard and AI presents an unprecedented opportunity to significantly reduce switchboard operating costs without compromising service for our clients. At Moneypenny, we are demystifying AI, speech recognition and automation to offer practical solutions which can be implemented now, and we are also working to map out the impending transformation curve to ultimately visualise the switchboard in 2025, and beyond.”

Louise Wilson, Business Manager for Corporate at Moneypenny, commented: “More and more corporate firms are looking to move the switchboard away from front of house as they become more conscious of GDPR and staff having confidential discussions in front of visitors. Our technology not only avoids this issue, but frees up front of house staff to focus on the client experience and creating a welcoming environment.”

For more information visit https://www.moneypenny.com/uk/


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