In recent years many organisations have experienced significant disruption, which has an impact on churn and moves. The FM Index KPI survey, compiled by FMJ and Causeway, looks at the latest figures
The FM Index KPI survey has been asking respondents about their churn and staff moves for a number of years and has recorded marked changes in these metrics, seemingly in line with economic conditions. For instance, in 2012 we saw a significant decline in churn, down to 7.5% from 15.5% the previous year. This figure seems to have stabilised in 2013 with just a small fall to 7.2%. The average churn figures from 2006 to 2013 are shown in Figure 1.
Fig. 1 Churn Rates
Clearly there is a link between churn and the number of times that staff are moved, as organisations reorganise their space to ensure optimum usage. The last two years have seen a reduction in the overall number of moves, following a sharp increase in 2011, and these figures back to 2010 are illustrated in Figure 2.
Fig.2 Average number of moves per annum
In 2012 the number of moves in the public sector was above the average for all respondents but in 2013 this situation has changed. The average for all respondents was 30.7 moves per annum but in the public sector this figure was 15.5, and 42 in the private sector. While the overall number of moves has declined there has been a general increase in the number of moves within small and medium sized organisations and a reduction in larger organisations, as shown in Figure 3.
Fig3. Moves per annum by organisation size
The average head count per move was 15.3 for all respondents but 12.5 in the public sector and 17.5 in the private sector. The average cost per move showed some variation between sectors – £1394 in the public sector and £1955 in the private sector.
In most cases, a number of items are moved along with the people who use them. The commonest are furniture items, included in 87% of moves, IT equipment (70%) and telephones (63%) and these figures have remained consistent over the last three years. 39% of respondents also carried out alterations to mechanical and electrical services as part of staff moves.
“Move management is an important element in both optimising space usage and supporting the needs of internal customers. Using specialised move management systems ensures that each move is completed smoothly with minimum disruption and cost.”
As an element of managing their space, 49% of organisations carried out space utilisation studies, using a variety of methods. Compared to 2012 there has been a decline in the use of visual observation for this purpose with a doubling of the use of CAD software for space utilisation and a small increase in purpose-designed software. These figures are summarised in Figure 4.
Fig. 4 Space Utilisation measurement method
Next month we’ll be reporting on how the help desk contributes to the quality of service delivered to internal customers.