Continuing its ongoing look at key FM trends, this month the FM Index KPI survey, compiled by FMJ and Causeway, takes a look at churn and moves.
Over the last few years the economy has experienced considerable turmoil and one would expect to see this reflected in figures relating to churn and staff moves. This speculation is borne out by the results of the latest FM Index KPI survey.
For example, 2012 has seen a significant decline in churn to 7.5%, from 15.5% in 2011 and 11.8% in 2010. It seems likely that many organisations have undergone considerable restructuring in the early years of the economic downturn and have now arrived at a more stable structure. Interestingly, churn rates were higher pre-recession, presumably when organisations were enjoying the boom and increasing in size. Average churn figures from 2006 to 2012 are shown in Figure 1.
There are often parallels between the rate of churn and the number of moves per annum and, again, this is borne out by the results of the survey. In 2010 the average number of moves was 30 per annum, rising to 105 in 2011 and falling to 70 in 2012. This year the number of moves in the public sector has been above the average, at 76 per annum, while the private sector has been lower at 63.
Unsurprisingly, the average number of moves per annum increases with organisation size. These figures are shown in relation to number of office based staff in Figure 2.
Other key metrics in relation to moves are the number of people moved and the cost per move. Across all respondents the average number of people moved is 19.7. This figure is lower in the public sector (17.6) and higher in the private sector (22.2). The cost per move ranged from £20 to £40,000.
A number of items are typically moved with the people who use them. The commonest are furniture items, included in 94% of moves, followed by IT equipment (66%) and telephones (60%). The figure for furniture is higher than in 2011 (88%) and lower for IT equipment and telephones (73% and 68% respectively).
As space becomes a more-valued asset, space utilisations studies have an increasingly important role to play in helping organisations optimise their space usage. Space utilisations studies are carried out by 60% of respondents, while 10% didn’t know if their organisation carried out such studies. A number of methods are used for space utilisation studies and these are summarised in Figure 3.
“Moves are an important way of optimising space usage but they can also be disruptive and potentially expensive. So it makes sense to use move management systems that can minimise disruption and reduce costs.”
In the next issue
In next month’s FMJ we will be looking at the role of the help desk in improving the service delivered to internal customers.
Extract FMJ November 2012