Norland secures Maintenance Term Contract for Southampton Solent University Southampton Solent University ((SSU) has selected Norland as its new Maintenance Term Contract (MTC) provider. The new contract covers the University’s 32 academic buildings and 8 halls of residence in central Southampton and at its Warsash campus. Norland will deliver mechanical and electrical engineering services, fabric, planned and reactive maintenance and an out of hours helpdesk.
Southampton Solent University (SSU) is a dynamic and distinctive new university dedicated to academic excellence. SSU has as its goal the pursuit of inclusive and flexible forms of Higher Education which meet the needs of employers and prepare students to succeed in a fast-changing competitive world. The University’s academic buildings include extensive, state-of-the-art broadcast, media and maritime facilities and halls of residence accommodating 2500 students.
Bryan Carroll, Assistant Director of Estates and Facilities at SSU said “Solent is delighted to be partnering with Norland. We were very impressed by their detailed and comprehensive bid documentation, their commitment to collaboration, staff training and development and ‘added value’ initiatives that will benefit the university over the period of the contract.’
Norland works with leading Universities and Higher Education Facilities throughout the UK & Ireland. Its education clients value Norland’s flexible approach, single-source solutions, robust processes and service excellence. Whether it be devising flexible shift patterns which schedule works around the academic timetable or scheduling planned preventative maintenance at appropriate times so as not to disrupt lecture halls, Norland understand that operating in the higher education environment requires an ability to proactively meet bespoke needs.
Norland is one of the UK’s fastest growing providers of facilities management and support services with revenues in excess of £300 million. It is the partner of choice for many leading Universities and research facilities including Anglia Ruskin, Suffolk One, University of Southampton and London South Bank. Operating from a strategic network of regional offices throughout the UK, Ireland, Europe and the US, Norland is a 2012 CIBSE Award winner for “Training for Building Performance”, and a 2011 Green Apple Award winner for “Property Management – Energy Reduction”. Norland is ranked 141st on the Sunday Times HSBC Top Track 250 league table.
Solent University required a contract partner capable of instigating a step change in service delivery, systems and processes. The University also wanted a business partner who could work alongside it with shared goals and a common vision. They sought an organisation that understood its core business and possessed a track record of integrating with university staff to translate the SSU strategy into a successful hard FM delivery.
As part of its Carbon Management Plan, SSU has committed to reducing carbon emissions by 33% by 2020, so were keen to select a provider with the expertise to help them in this area. Norland will support the Solent Green Spark Group to permanently cut energy costs, source clean and on-site energy alternatives, and achieve its corporate social responsibility goals. Solent set the difficult challenge of mobilising the academic building in two weeks and the halls in a month – all before the start of the new academic year.
Kevin Lynn, Managing Director of Norland’s Corporate Services division said: ”We’ll be looking to introduce a range of new innovations at SSU which will help our client deliver exceptional service and value to staff and students. Our approach is about seeing things with fresh eyes regardless of how far into the contract we are. Our award-winning training will help us meet the mobilisation challenge we’ve been set”.
SSU were attracted to Norland’s stringent QHSE approach which is certified to international standard PAS99. Continual improvement in this area is at the core of Norland’s business.
ww.norlandmanagedservices.co.uk 0844 324 8700
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