Omniserv, a UK airport service provider and a subsidiary of ABM, has secured a new multi-year contract for the provision of services for passengers with reduced mobility (PRM) at Liverpool John Lennon Airport (LJLA), following a successful re-tender bid.
The contract will see OmniServ build on the existing partnership and continue to work closely with LJLA in delivering continuous service improvement to passengers who require some assistance in getting around the airport.
As part of the contract extension, OmniServ will introduce new equipment and innovative technology to further enhance the overall passenger experience.
OmniServ was first appointed to the PRM contract at LJLA in 2016. During the first years of the partnership, a significant achievement saw LJLA’s rating from the Civil Aviation Authority (CAA) improve from ‘good’ to ‘very good’ in 2018.
Antony Marke, Group Managing Director at OmniServ, commented: “Our focus will remain on comfort and dignity as passengers travel through the airport. Our fundamental belief that every customer, regardless of their assistance needs, has the right to enjoy air travel will ensure LJLA remains an airport of choice for customers who rightly expect an excellent level of service.”
In 2018, OmniServ assisted 52,604 passengers requiring support across 22,065 flights arriving and departing from LJLA.