Portico white paper discusses why floor captains are key to the future of the office

The specialist provider of high quality, tailored guest services has launched a new white paper which explores the role of floor captains as part of the guest services offering and discusses the key elements of the role and the value it brings to the workplace.

Titled Why floor captains are the key to the future workplace, Portico explores the evolution of the workplace looking particularly at how the office experience has become increasingly important. In the light of the Coronavirus pandemic and more prevalent conversations about the future of the office, countless organisations have extolled the virtues of various set ups as the answer to office productivity, building culture, creating a work community and the myriad of other challenges that the modern office faces. Portico considers how organisations can ensure that their offices operate productively and efficiently while still meeting the needs and wants of the people who use them every day.

The white paper discusses how the office can deliver a “sense of purpose” and reason for employees, and how floor captains are best placed not only to help manage employee concerns and help businesses reopen in an effective and safe way, but also to create a welcoming community and provide a foundation for an organisations culture. Speaking to people in the role, the paper looks at how Portico’s own floor captains bridge the gap between building services and customer care, how they build relationships with building users, and how they go the extra mile to ensure every customer is well looked after.

Richard O’Keefe, Business Development Manager at Portico said: “Traditionally there has been a division between front of house and building management. This siloed approach is still prevalent in many corporate buildings and leaves a gap in provision. Workplaces may be well maintained and beautifully clean but without a direct line of communication between front and back of house, there is a risk of service failures that impact building users.

“Particularly now, as office spaces come back to life, it’s important to bridge these silos. Floor captains work across functions, they represent the organisation and build and strengthen its culture, they help to provide a sense of purpose. The floor captain ensures business style, culture and service comes through in the client and customers experience.”