The two-year contract, with a one-year extension option, also includes maintenance and park presentation services for the 37-acre site.
Adjoining the M1 motorway, Fosse Shopping Park homes many major retail brands including Marks & Spencer, Next, BHS and Curry’s in 40 stores drawing around 12 million visitors yearly.
Incumbent service providers at the Park since 2010, Regent Samsic’s round-the-clock security operations constitute CCTV monitoring, patrolling common areas and park perimeter security, in addition to supporting in-store security personnel involving a total of nine Regent Security officers, two supervisors and a manager. There are also periodic joint undercover operations with the stores on site to control shoplifting which is having a significant effect on reducing crime and theft. Out of hours security is firmly backed up by Regent Security mobile patrols.
On the cleaning side, ten housekeeping personnel from Regent’s cleaning division, overseen by three team leaders and one manager, are working throughout the week in Fosse Shopping Park’s food court, toilets, and circulation areas in addition to providing two daily spot cleaning shifts.
Furthermore, a Regent maintenance team operates Monday-Friday with 24/7 callout employs two technical personnel and a supervisor working day-to-day requirements, backed up by selected and approved service partners for any specialist work to mains power, gas and related. The tasks carried out can be anything from high level repairs, painting to electrical testing.
Regent also manages the park presentation team, with three operatives plus a supervisor 363 days per year, seven days a week, on a rolling shift. Tasked with various jobs in all weathers, ranging from ensuring the external areas are safe, clean, tidy and free of litter to clearing drainage, repairing surfaces and other maintenance duties.
Fosse Shopping Park, centre manager Adrian Young, commented:
“Choosing the right bundled soft services provider that fits into our culture and ethos is extremely important to me and the welfare of Fosse Shopping Park.”
“Our aim is always to provide a shopping experience that is highly enjoyable, clean, safe and secure from the moment anyone walks in to the moment they leave. Regent has the flexibility, can-do mentality and insight to fully understand and buy in to my vision for the present and future of the park and also understands that best value and not just best price are keys to achieving a high level of service delivery.”
Regent joint managing director Jonathan King, said:
“The team operating at Fosse Park has fully integrated into their culture and we are proud of the long standing working partnership that Regent and Fosse Shopping Park now enjoy.”