According to the FM services provider one of the mainstays of its success is its ability to retain existing customers. It has a customer recommendation rating of almost 90 per cent and 96 per cent of its facilities and building solutions work across 2019 was delivered to existing clients.
The team extended contracts with customers such as Dixons Carphone, Smyths Toys and Debenhams whilst continuing to deliver a growing pipeline of work for customers such as the Ministry of Justice, Sandwell Metropolitan Borough council and Peabody homes. New contract wins for the Welsh Government and TfL were also secured throughout the year.
Tony Raikes, Managing Director of VINCI Facilities said: “We have had a great 2019 and we’re very optimistic about 2020, although we are not judging our success purely in financial terms.
“As a global operation, VINCI applies its code of ethics right across its service lines ensuring we act responsibly as a force for good. Everything we do has an impact somewhere upon society and our planet and in the longer term I want our business to be net positive in terms of the social and environmental value we create versus the natural resources we utilise.
“Our customers face the same challenges as ourselves and we will continue to support them through the services we deliver in both our facilities and building solutions operations.”
In 2019 VINCI Facilities delivered around £3 million of social value via community initiatives, literacy programmes, volunteering and outreach schemes. There’s a commitment to a 40 per cent reduction in CO2 by 2030 as a move towards carbon neutrality and the business has aligned itself with the UN sustainable development goals.
Raikes added: “We’ve been given tough targets by our parent, VINCI SA. But what’s great is that our people are already motivated to behave responsibly and drive improvements in sustainability and wellbeing in everything that we do – inside and outside of the business.
“We have built a strong base over the last few years. We have a supplier satisfaction rating of 81 per cent and we have an employee engagement score of 84 per cent. There’s a commitment from everyone in VINCI Facilities to provide value for money and behave as responsible custodians of our communities and our planet.”
VINCI Facilities performance in 2019 was mirrored across the whole VINCI Group, with revenues rising to €49 billion alongside a global focus on Social Value creation and Environmental impact reduction.
VINCI plc and VINCI Construction UK results will be posted on 5 March 2020.
Join 12,000+ of your FM peers from across the world at ExCeL London on 19-21 May. Bring the team and boost your CPD, your skills and your career with seminars and workshops at the only IWFM- supported exhibition. Test, trial and source smart solutions across technology, cleaning, FM services, waste and energy management; and meet a host of suppliers for new business collaborations. Your ticket also gives you free access to co-located shows to boost your specialisms across wellbeing, smart buildings, fire, security and health & safety.